Athens International Film Festival

FESTIVAL HELPDESK

Due to the special circumstances of this year’s event, the Press Office will not have a physical presence.
For information relating to the programme and events of the 26th AIFF (NOT for issues relating to tickets or film passes), you can contact us through:
The Festival’s Contact Centre: 210 3389455
Online chat through the Festival’s official social media pages:
Facebook Page (facebook.com/AthensFilmFestival)
Instagram (instagram.com/cinemagazine_gr

TICKETS

Ticket purchasing:

You can purchase your tickets online through www.viva.gr, in person at all physical points of sale or you can make a reservation by calling 11876*
*Cost per call to 11876: €0,96/ minute (from a landline), €1,09/ minute (from a mobile)

We urge you to purchase your tickets prior to your arrival at the cinema. Ideally, you will either have your ticket in electronic format on your phone or a printout of your ticket so as to facilitate the safe and unobstructed entry of audience members into the cinema screen.

Purchasing tickets at the cinemas: 

CINE AEGLI SUMMER CINEMA
CINE ANESIS
CINE ATHINAIA
RIVIERA
TRIANON
LAIS- GREEK FILM ARCHIVES
STELLA

- N.B.: An hour prior to each screening and only up to its commencement will cinema box offices be able to issue tickets and only for same-day screenings.
- Each cinema will only be able to issue tickets for screenings taking place on its premises.
- Tickets cannot be transferred to other screenings.
- Tickets can be cancelled online through viva.gr any time up to an hour prior to the screening start time shown on the ticket.
- Tickets can be cancelled at cinema box offices up to an hour prior to the screening start time shown on the ticket. The ticket holder will have to return the ticket to the cinema box office where it was issued.

ATHENS INTERNATIONAL FILM FESTIVAL ONLINE

For viewers who would not otherwise be able to attend screenings in person (medically vulnerable, caretakers or other people who work in close proximity to medically vulnerable people, people living outside of Athens etc.) the Athens International  Film Festival has arranged for part of its programme to be available on a purpose-built digital platform which will offer a certain number of geo-blocked screenings to the whole of Greece, adhering to all safety standards and to a high level of digital interaction.
Visit online.aiff.gr to purchase your digital screening ticket.

From the moment you start streaming the film you will have 24 hours to complete its viewing.

PRICES 
Cinema screening: 6 Euros
Online screenings via platform: 3 Euros

For any issues relating to tickets or film passes (for in-person screenings) you can contact the customer service team of viva.gr via live chat or by emailing them on support@viva.gr.

For issues relating to tickets for the Festival’s online screenings (online.aiff.gr) you can contact us on 210….. 

FILM PASSES
a. Types of Film Passes

Festival viewers can purchase Film Passes that give them access to 5, 10 or 20 screenings for the price of €25, €45 and €70 accordingly, subject to availability. 

* Film Passes can not be used for online screenings through the Festival's digital platform.
** Those who purchase a 20-screening Film Pass will also receive a single person invitation to the Festival’s Opening Ceremony which will take place on Wednesday 23rd September 2020 at the Athens Concert Hall. Holders of a 20-screening Film Pass will receive the invitation via email at the address given when purchasing the Film Pass.
 
*** Film Pass holders CANNOT attend a screening simply by showing their Film Pass. A zero-fee ticket must be issued first using the number on the Film Pass.

b. Presales
From Monday 7th 2020 at 12:00: 
• Via the internet at viva.gr and
• At physical points of sale across the Viva network of stores (paying by card or in cash).
• Ticket Box Office
Using their unique card number, Film Pass holders can issue zero-fee tickets via viva.gr and at all the physical points of sale from 17th September for any screening of their choice, regardless of the time and day of the screening.
As of the 23rd September physical points of sale will include the ticket box offices of collaborating cinemas. Each cinema can only issue tickets for films screened on its premises.
The opening hours of the box office of indoor and open air cinemas will be announced shortly.  Cinema box offices can issue tickets for films shown on the premises on the same day, with ticket sales taking place during the hour leading up to the film start time. 
Ticket presales for the Festival’s screenings will start on 17th September 2020 at 10:00 am.
*Film Pass holders have the option of a plastic printed pass bearing their name. The pass can be picked up at any of the Festival’s collaborating cinemas of their choice.

c. Instructions:
* Film Pass holders (of 5, 10 or 20 screenings) who wish to have their film pass printed will need to send an email with the subject FILM PASS to accreditations@aiff.gr by attaching proof of purchase of the relevant Film Pass along with the collaborating cinema they wish to pick their card up from. 
** Film Pass holders (of 5, 10 or 20 screenings) have the right to issue the relevant number of zero-fee tickets from Thursday 17th September at 09:00 am for any screening, regardless of the time and day of the film (with the exception of the opening ceremony and the online screenings available through the Festival’s digital platform).
***  The same Film Pass can be used to issue as many tickets as the holder wishes for the same screening (up to the maximum number of tickets remaining on the Film Pass). 

d. Reservations 
Film Passes can be reserved for purchase at a physical sales point , for up to 2 hours, by calling 11876 at viva.gr: (charged at €0,96/minute from landlines, €1,09/minute from a mobile phone).
 
FILM PASSES FOR PEOPLE WITH DISABILITIES

People with disabilities can attend any of the Festival’s screenings for free with the use of a 5-screening Film Pass (subject to availability) while cinephile guide dogs are also welcome. 

Those interested in obtaining a 5-screening Film Pass can send an email to accreditations@aiff.gr from Monday 7th September with their contact details (full name, mobile number, email)  and with the following attachments:
disability culture card (Greek Ministry of Culture)
disability travel pass (Athens Mass Transit System)
disability unemployment card (Manpower Employment Organization)
deaf/hard-of-hearing union card or any other relevant documentation

The Film Pass for disabled people must be strictly used by the person it is issued to and grants its holder the right to have zero-fee tickets issued for any 5 screenings (with the exception of the opening ceremony), throughout the duration of the Festival and depending on ticket availability.

Entry to screenings will be granted with the presentation of a zero-fee ticket and the Film Pass.
In the case of the disabled person requiring a companion, two applications for a Film Pass for disabled people must be made simultaneously and the reason for the companion will need to be explained. 
The number of the Film Pass for disbaled people will be sent via email from accreditations@aiff.gr to the email specified by the person making the application.  
Those numbers will be used to issue e- tickets:
•  Online, at  viva.gr
• At physical points of sale across Viva’s network of stores (pay by card or in cash)
• At the box office of cinemas collaborating with the Festival for any screening on any day providing that the screening in question will take place on the cinema’s premises.

 



    Publication date: 2020-09-15 17:37:14